Returns and Exchanges

Return and Exchange Policy

It is our desire to provide you with a quality product every time and we hope you feel like you made a great purchase.  If for whatever reason your are not satisfied with your gown, we will issue a refund or exchange for unworn merchandise within 7 business days of delivery. Tags must still be in tactic to be considered for the refund or exchange. We have the right to refuse any return for items that appear to be worn or damaged in anyway.  Customers are responsible for any shipping cost associated with the returning the dress back to the warehouse and a new dress being sent back out. 

Rush Order: Rush orders are extremely encouraged for time sensitive matters. However, it is based off product availability. Please inquire about timeframe and fees associated with the rush.

Please keep in mind that all gowns may not be readily available at the time an exchange is processed. One of our associates will be able to tell you the turnaround time for the exchange at the time of exchange 

 ​To process an exchange for NYAB please email one of our team members will assist you.