FAQs and Return Policy
Mission and Vision
To provide women with versatile and lavish dresses they can wear down the aisle and to their next event.
It is our desire to provide you with a quality product every time and we hope you feel like you made a great purchase. If for whatever reason your are not satisfied with your gown, we will issue a store credit for unworn merchandise within 7 business days of delivery. Tags must still be in tactic to be considered for the store credit. The store credit can be used to repurchase another gown, however that second gown purchase will not be eligible for a store credit. We have the right to refuse any return for items that appear to be worn or damaged in anyway. Customers are responsible for any shipping cost associated with the returning the dress and a new dress being sent back out.
To process an exchange for NYAB please email info@NYABridesmaid.com- one of our team members will assist you.
Processing and Shipping
Due to carrier delays due to Covid, we are requesting that you please allow up to up to 6 months for processing and production time and 5-7 days for shipping. Some gowns may take longer and have been notated in the shipping information for each product. Please keep in mind it may not take that long, we will send the gown out soon as it arrives. Just give us grace as we navigate through Covid restrictions and high volume. Please contact us if you have questions about the delivery time or stock status of the dress.
We know no two bridesmaids are alike. That's why this gown was designed with extra length to keep the varying heights of your bridal party in mind. It can be easily altered to create the perfect fit. All dresses from NYAB are purchased as is. No alteration and adjustments will be made to the dresses.
We do not consider the weekend as a business day, so please keep that in mind when you are making your purchase.
You can reach a team member for NYAB at NYABridesmaid@gmail.com for any questions or assistance. Because we are working tirelessly to provide you with awesome products and customer service, please allow 24-48 hours to hear back from our office. Our hours of operation is Monday- Friday 9:00am - 6:00 pm EST.